Fix: Windows 11 Something went wrong - We coudnt find info for that Account (Windows 365 Business)

Recently after creating a new Windows 365 Business Account, I tried to login to a new Laptop with Windows 11 Operating System under Settings and I got the below error,

Something went wrong

We couldn't find info for that account, Make sure that the email address is correct and try again.

To add account info manually select Advanced.
Windows 11 Login Error

I double and triple checked the email and password, they were correct and I was able to login via web browser at


Click on the Advanced button and you will be asked to enter the below details

  1. Email Address: Enter your email with domain eg.
  2. Password: Enter your Office 365 Business account password.
  3. Username: add the email id name, e.g. someone
  4. Domain: Enter the email domain e.g.
  5. Server: Enter
You are all set

This worked for me! Hope someone finds it helpful.

Facing issues? Have Questions? Post them here! I am happy to answer!

Author Info:

Rakesh (He/Him) has over 14+ years of experience in Web and Application development. He is the author of insightful How-To articles for Code2care.

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