You may get CAA50021 Error while trying to log into the Microsoft 365 Apps like Teams on your Computer.Errror Message Text:
Something went wrong We couldn't sign you in. If this error persists, contact your system administrator and provide the error code CAA50021. Additional problem information Error code: CAA50021 Correlation ID: XX-XX-XX-XX Timestamp: 2023-02-04T12:37:49Z More information: https://www.microsoft.com/wamerrors Server message: Number of retry attempts exceeds expectation.
Fix: CAA50021 Error
Try to re-register your device getting the CAA50021 error with the Azure AD by following the below steps,
- Open Run Dialog by pressing Windows + R keys,
- Open Command prompt by typing cmd
- Now on the Command Prompt type: dsregcmd /leave and hit enter
- Go to Windows Admin Console : https://admin.microsoft.com
- Now delete MS-Organization-Access and MS-Organization-P2P-Access from the cert store and set AzureAdJoined as no.
- Open Task Scheduler, select Task Scheduler Library -> Microsoft -> Workplace Join
- Start the Automatic-Device-Join task
If the above steps do not work try out the various other troubleshooting options as listed on the learn Microsoft Website.
- Reset Microsoft 365 activation state - Remove Office credentials - Perform a manual recovery - Check BrokerPlugin process - Make sure user licenses are assigned - Check if user device registration is enabled in Azure Active Directory (Azure AD) - Leave and rejoin Azure AD
Have Questions? Post them here!
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