FileZilla Connection time out Failed to retrieve directory listing

Posted on : Tue, 13th Oct 15 06:22 am UTC
100+ votes

If you are trying to connect to Server using FileZilla FTP Client and you get the below error,

FTP Client Logs :
11:38:11 Status: Connecting to
11:38:11 Status: Connection established, waiting for welcome message...
11:38:11 Response: 220 Welcome to Pure-FTPd [privsep] [TLS]
11:38:11 Response: 220-You are user number 16 of 206 allowed.
11:38:11 Response: 220-Local time is now 23:08. Server port: 21.
11:38:11 Response: 220-This is a private system - No anonymous login
11:38:11 Response: 220 You will be disconnected after 3 minutes of inactivity.
11:38:11 Command: AUTH TLS
11:38:11 Response: 234 AUTH TLS OK.
11:38:11 Status: Initializing TLS...
11:38:12 Trace: TLS Handshake successful
11:38:12 Trace: Protocol: TLS1.0, Key exchange: RSA, Cipher: AES-256-CBC, MAC: SHA1
11:38:12 Status: Verifying certificate...
11:38:12 Status: TLS connection established.
11:38:12 Command: USER asf255
11:38:12 Response: 331 User asf255 OK. Password required
11:38:12 Command: PASS *************
11:38:12 Response: 230 OK. Current restricted directory is /
11:38:12 Command: OPTS UTF8 ON
11:38:12 Response: 200 OK, UTF-8 enabled
11:38:12 Command: PBSZ 0
11:38:13 Response: 200 PBSZ=0 11:38:13 Command: PROT P

11:38:13 Response: 200 PORT command successful. Consider using PASV.
11:38:13 Command: LIST
11:38:13 Error: Connection timed out
11:38:13 Error: Failed to retrieve directory listing

It can be that your Firewall is blocking access, disabling Firewall and try connecting. If still you get similar issue then,

  1. Goto FileZilla Menu : Edit -> Settings ( FileZilla -> Settings on Mac OS X)
  2. Select : Connection -> FTP -> Active Mode : Ask your operating system for the external IP address
  3. Select : Connection -> FTP -> Passive Mode : Fall back to active mode
  4. Click OK!
  5. Try connecting to server.

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