We moved user traffic away from infrastructure that's performing below expected thresholds. Most impact has been resolved, and we’re monitoring the service to ensure recovery. Please visit https://status.office.com or the admin center post MO229507 for more info.
We confirmed the user impact was not limited to the UK and did affect users from multiple European countries.
We’ve confirmed that all user impact from this incident has been resolved. Please visit the admin center post MO229507 for more information.
Many users have reported that they are unable to access Microsoft 365 services, impacted regions are UK and Europe.
MO229507 can be tracked from M365 Admin Center for further details.
Title - Some users in the Europe may be unable to access Microsoft 365 services.
User impact - Some users in Europe may be unable to access Microsoft 365 services.
Services Impacted - SharePoint Online, OneDrive for Business, Microsoft Teams, Microsoft 365 admin center, Microsoft Planner, Yammer.
Current status - We've identified a potential issue with components that route user requests. We've rerouted user connections to alternate components and system telemetry indicated that the service has recovered. We're monitoring the service to confirm resolution.
Scope of impact - Impact appears to be affecting users located in the United Kingdom, however, we've also received of reports of impact from other European countries.
Root cause - Network traffic components aren't processing traffic as expected, resulting in impact.
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