MO229507 UK Europe users cannot access Microsoft 365 - SharePoint, OneDrive, Teams, Admin center, Planner, Yammer

✔️ RESOLVED - Latest status from Microsoft mentioned the problem has been mitigated - "After a period of extended monitoring, we've confirmed that impact has been remediated."

We moved user traffic away from infrastructure that's performing below expected thresholds. Most impact has been resolved, and we’re monitoring the service to ensure recovery. Please visit or the admin center post MO229507 for more info.

We confirmed the user impact was not limited to the UK and did affect users from multiple European countries.

We’ve confirmed that all user impact from this incident has been resolved. Please visit the admin center post MO229507 for more information.

Many users have reported that they are unable to access Microsoft 365 services, impacted regions are UK and Europe.
MO229507 can be tracked from M365 Admin Center for further details.

MO229507 - Microsoft 365 services down in UK Europe
MO229507 - Microsoft 365 services down in UK Europe
MO229507 - Microsoft 365 Service health status
MO229507 - Microsoft 365 Service health status

Title - Some users in the Europe may be unable to access Microsoft 365 services.

User impact - Some users in Europe may be unable to access Microsoft 365 services.

Services Impacted - SharePoint Online, OneDrive for Business, Microsoft Teams, Microsoft 365 admin center, Microsoft Planner, Yammer.

Current status - We've identified a potential issue with components that route user requests. We've rerouted user connections to alternate components and system telemetry indicated that the service has recovered. We're monitoring the service to confirm resolution.

Scope of impact - Impact appears to be affecting users located in the United Kingdom, however, we've also received of reports of impact from other European countries.

Root cause - Network traffic components aren't processing traffic as expected, resulting in impact.


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    27 Dec 2020 01:03:11 GMT
  • problems with outlook, not receiving any new emails, any outage currently?
    20 Dec 2020 23:12:44 GMT
  • There is an outage again, getting error "AADSTS90033: A transient error has occurred. Please try again.".
    14 Dec 2020 09:06:12 GMT
  • cannot access Outlook emails, outage again?.
    14 Dec 2020 08:57:34 GMT
  • Performance is improved and better now. I am in France.
    11 Dec 2020 17:50:22 GMT
  • Check Admin Center, this is fixed.
    11 Dec 2020 17:30:41 GMT
  • I cannot access files in Teams, files seem to be deleted.
    11 Dec 2020 17:12:20 GMT
  • Site can't be reached.
    11 Dec 2020 17:02:54 GMT
  • We are having trouble getting info about your service incidents, advisories, and history right now. Try again in a few minutes.
    11 Dec 2020 16:58:04 GMT
  • Recurring errors - Secure Connection Failed. An error occurred during a connection to The page you are trying to view cannot be shown because the authenticity of the page cannot be verified.
    11 Dec 2020 16:50:21 GMT
  • Please no, please please please! not on a Friday.
    11 Dec 2020 16:46:32 GMT
  • getting error when accessing Admin Center "can't reach this page, the connection was reset."
    11 Dec 2020 16:45:20 GMT
  • Further comments disabled!