You may have got this error message "unknown error 961" while you were downloading or installing an app on your device.
Cause :
This issue is faced due to some issues caused by Google Play Store App during downloading, installing or updating an App.
How to fix this issue :
- Go to Setting app,
- Now move to Apps
- Now look for Google Play Store
- Now under Storage you would see Clear Data, Click on it.
- Also you would see Cache : Click on Clear Cache.
Now just try downloading and installing the app again, you should not face any issue, but if you do then follow the below steps,
- Go to Setting app,
- Now move to Apps
- Go to All and Clear the cache.
- Go to Account and Sync and remove all synced accounts.
- Now open Google Play and Re configure you ID.
This should resolve the issue.
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